Shipping & Returns
We strive to get tasty coffee out to you as quickly as possible. We utilize the USPS for all of our shipments.
All orders receive tracking information. We do not require a signature for delivery. The carrier may leave the package at your door, in your mailbox, or elsewhere they deem appropriate.
All single orders shipped to an address in the United States and its territories (anywhere the USPS considers "domestic") ship free on orders of $49.00 or more. Orders under $49.00 ship with a flat-rate $5.00 shipping fee.
First-time and subsequent auto-generated subscription orders ship free within the United States and its territories.
- First Class Mail or Package for orders under 1 LB (1-4 days)
- Priority Mail for orders over 1 LB (1-3 days)
*add 1 day for AK and HI, 2 days for the territories except Guam, and 3 days for Guam
We strive to ship all orders within 1 business day. There are rare occasions where we'll need an extra day. 5LB bags may need up to 2 extra business days to roast and ship, depending on volume and which coffee is ordered.
Regarding the temporary rate increase from the USPS for the holiday season: The United States Postal Service is raising rates temporarily over the holiday season (October 18 - December 27). We've done the math and we're happy to absorb the increased cost over the holidays.
All orders shipped to an address in all 13 provinces of Canada ship based on weight:
|Up to 1 LB||$10.95|
|1.01 LB to 2 LB||$13.95|
|2.01 LB to 3 LB||$16.95|
|3.01 LB to 4 LB||$23.95|
|4.01 LB+||Metered (USPS Priority Mail International)|
Please Note: Shipping to Canada is not covered under any "free shipping" promotions unless explicitly states.
All orders are shipped using USPS Simple Export Rate. Depending on the speed in which customs is processing shipments and the destination city/province, shipping time can be anywhere from 1 to 3 weeks.
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Click here to read our entire return policy.
If you have any questions concerning our return policy, please get in touch.