Frequently Asked Questions

Our roasting facility reviews all new orders every weekday morning, and usually processes and ships them the same day. There are rare occasions where it'll take an extra day or two–high volume orders, for example. If it's going to take any longer than that, we'll reach out.

The United States, Canada, Australia, New Zealand.

Shipping in the United States is $5 for orders under $49. Above that, shipping is free. Shipping to other countries is based on the destination country and calculated at checkout.

Charging a flat $5 for shipping is the best balance we could establish between absorbing the entire cost of shipping and having more expensive coffee, and passing the entire cost of shipping on at checkout and less expensive coffee.

Our facility is not set up for visitors or local pickups at this time.

USPS First Class Package and USPS Priority Mail. For international orders, USPS First Class Package International and USPS Priority Mail International.

If tomorrow is a weekday, generally yes as long as the order is in by 8 AM and the destination address is within USPS' 1-day service area (about 150 miles).

Definitely. Send us an email (hello@seaplanecoffee.com) with your order number and we'll happily bag up something else. (Additional charges may apply if the replacement bag is more expensive).

12 oz, 2 lb, and 5 lb.

We understand that price is a big deal for some when it comes to coffee. Fresh-roasted, small-batch coffee is a more expensive process and we purchase higher quality beans than what one would find at national coffee chains or on most grocery store shelves.

As many as you want.

As soon as the next business day. If you don't need your next order right away, adjust the next order date within the subscription portal.

All changes are handled through the subscription portal. You can also email us if you're unsure what to do or would like some input.

Subscription orders ship free.

A few different places. We purchase green coffee beans in bulk from local and national coffee importers.

Our coffee is not currently certified organic (our facility is not certified) but some of the farms that grow our coffee are. We call those out on each product page when applicable.

We identify the coffee we sell as appropriate. Please review the product page for that information.

It's not something we openly offer, though feel free to contact us if you're looking for something specific and we'll see what we can find.

If you still have questions, shoot us an email: hello@seaplanecoffee.com.